Jessica Y., Enrollment Services Advisor since 2008
“My job presents me with unique opportunities to truly make a difference in people’s lives, and I am forever grateful for those moments.”
Sometimes, it’s the small victories that matter the most. For Jessica, helping students reach their potential and overcome obstacles, no matter how big or small, brings joy to her day.
Jessica joined Bridgepoint in 2008 as an Enrollment Services Advisor. “A typical day for me consists of listening—really listening—to understand a student’s circumstances, help them see their potential, and provide support to help them reach that potential,” says Jessica. In addition, Jessica connects with students through phone calls and emails. “I want them to know that we can be different than their past experiences with school, that I am different than anyone they have ever worked with, and that Ashford can be the difference that can help them reach graduation!”
Jessica often works with students who are looking to make a career change, whether they are seeking a promotion in their current position or looking to change industries completely. Her students typically work full-time and balance family obligations and children. “They have goals and need help developing a plan to achieve them,” she says.
Jessica’s students lean on her for support and guidance. At times, they might call feeling completely defeated. One student called Jessica explaining that she was overwhelmed trying to balance school, work, and a sick child at home. “I had a very honest and compassionate conversation with her. As a mother myself, I asked her what she would tell her son if he were the one feeling defeated,” explains Jessica. “She said she wouldn’t let him give up and would encourage him. I replied with the same answer to her.”
While she spends a lot of time helping her students overcome obstacles that come their way, she also gets to celebrate with her students when they succeed. Students will call her to share when they complete their first course, get a passing grade in a challenging course, experience personal moments of overcoming obstacles that they are proud of, and finally, when they graduate.
Jessica works to separate and personalize each conversation she has by treating each call as a new start with a new opportunity for the person on the other end. “My job presents me with unique opportunities to truly make a difference in people’s lives, and I am forever grateful for those moments.”